Refund Policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at info.evelyncrystals@gmail.com. 

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. You will be responsible for the return shipping cost. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info.evelyncrystals@gmail.com.

Cancellation

We accept order cancellation within 24 hours of order placement. You can reach out to us at info.evelyncrystals@gmail.com. No cancellation will be accepted beyond the aforementioned time period as we have already started fullfilling your order.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info.evelyncrystals@gmail.com.
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