Refund Policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. You will be responsible for the return shipping cost. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info.evelyncrystals@gmail.com.

We accept order cancellation within 24 hours of order placement. You can reach out to us at info.evelyncrystals@gmail.com. No cancellation will be accepted beyond the aforementioned time period as we have already started fullfilling your order.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.